How can we help?

Set up your store

1. Create your account at pos.foldpos.com/signup.
2. Open Fold POS in the browser on the counter computer and bookmark it.
3. Bring in your price list, or start from ours.
4. Connect the receipt printer, add staff, check the customer texts.
5. Ring up a real order.

Connect a printer

• In Chrome: Settings › Receipts › Connect printer, then print a test page.
• On Windows, if the list is empty or you use Edge or Firefox: install the print helper and type the 6-digit code from Settings › Receipts.
• On a Mac: use Chrome.
• Plug the printer in by USB; no need to add it in Windows or macOS.

Import your data

1. Export customers and prices from Cents, CleanCloud or a spreadsheet.
2. Open Settings › Import data and pick the file.
3. Check what came in. You can undo an import.

Use Hey Fold

1. Press Caps Lock (or tap the orb) and say the order: “two shirts and a suit for Maria, ready Thursday.”
2. Fold reads it back with the price.
3. Say “yes”. The ticket and tags print.

Add your staff

• Employees is in the left menu. Give each person their own login, so tickets show who rang them up.
• Staff check orders in and out; only you change prices and settings.
• On the login screen, staff use the Staff side of the toggle.

Customer texts

• The ready text goes out the moment the last piece lands, in your shop’s name.
• It’s on already. Change the wording or turn off anything you don’t want in Settings.
• In English or Spanish.

Pickup & delivery

• Pickup & delivery in the left menu shows today’s runs and who’s on each.
• Build routes on the map; drivers use the Fold Driver app.
• No driver free? Send it with Uber Direct from the Courier tab.

Plan & billing

• Settings › Plan & billing to pick, change or cancel a plan.
• After the 14-day trial without a plan, the POS goes read-only; your data stays.

Developers & AI

• Markdown copies of every page, llms.txt, and a public read-only MCP server.
• Access to the store-owner API: email us.